Shipping policy

BOXMINISTRY

Shipping & Delivery Policy

Effective Date: March 2026

1. Shipping Options

Standard Courier

• All orders are shipped via our reliable courier partners across India.

• Shipping charges are calculated based on the item weight and delivery location, and will be displayed at checkout.

• Boxministry does not offer free shipping. Shipping charges apply to all orders.

📌 For shipping cost queries before placing an order, feel free to reach out to us at +91 7676635912 or boxministry.official@gmail.com.

Urgent & Bulk Orders

• For urgent or bulk shipments, faster shipping options may be available.

• Please contact us directly to discuss the best available option for your requirement.

• 📞 +91 7676635912 | 📧 boxministry.official@gmail.com

2. Dispatch Timelines

Standard Orders

• Standard orders are typically dispatched within 1–3 business days of order confirmation, subject to stock availability.

• You will receive a tracking number via WhatsApp or email once your order is dispatched.

Customization Orders

Customized products follow a separate dispatch timeline:

• Dispatch timeline for customization orders is 7–10 business days from the date of design/artwork confirmation.

• The timeline begins only after the customer has confirmed the final artwork or design — not from the date of order placement.

• Any delays in artwork confirmation from the customer's end will extend the dispatch timeline accordingly.

📌 Boxministry is not responsible for delays caused by late artwork submissions or revisions requested after initial confirmation.

3. Proof of Delivery Policy

• If a customer requires proof of delivery, Boxministry will contact the courier partner on their behalf.

• The courier may take up to 72 hours to respond with the required documentation.

• Customers will be notified promptly once the information is received.

• Proof of delivery must be requested within 48 hours of the order being marked as delivered, as per courier policy.

4. Return to Origin (RTO) Dispatch

If a package is marked as Return to Origin (RTO) due to failed delivery attempts, an incorrect address, or unavailability of the recipient, re-dispatch will be handled as follows:

• In-stock products: Redelivery within 72 hours of courier confirmation.

• Out-of-stock products: Redelivery within 72 hours of the original parcel being received back at our facility.

• Additional shipping charges for re-dispatch will be borne by the customer.

📌 Please ensure your delivery address and contact number are accurate at the time of placing the order to avoid RTO situations.

5. Delivery Delays

• Occasionally, deliveries may be delayed due to courier-related issues such as weather disruptions, strikes, or operational delays.

• In such cases, Boxministry will provide updates as soon as information is received from the courier.

• Some delays may extend beyond the original estimated delivery timeframe. We appreciate your patience in such situations.

• Boxministry is not liable for delays caused by courier partners or circumstances beyond our control.

6. Missing or Damaged Shipments

• If your order arrives damaged or appears to be missing items, you must notify Boxministry within 48 hours of the expected delivery date.

• Please share clear photos or videos of the damaged parcel and products at the time of reporting.

• Boxministry will initiate an investigation with the courier, which may take up to 7 business days.

• Boxministry is not responsible for goods lost or damaged in transit beyond the scope of the courier investigation.

7. Incorrect Address or Delivery Failure

• If delivery fails due to an incorrect or incomplete address provided by the customer, the package may be returned to Boxministry or held at the courier's local office.

• Customers will bear all additional shipping costs for redelivery in such cases.

• Redelivery will be initiated after the package is returned to our facility, which may take up to 72 hours.